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Payment and Refund Policy

 

No-Refund Policy

By using our Services, you explicitly acknowledge and agree to our strict no-refund policy:

  • All purchases of our Services, including but not limited to subscriptions, API credits, integration services, and custom solutions, are final and non-refundable
  • You acknowledge that our Services begin immediately upon purchase and constitute digital goods/services that are immediately delivered
  • You expressly waive any right to a refund once the Service has been activated or delivered, regardless of usage
  • Partial refunds or prorated refunds for unused portions of services are not available under any circumstances
  • Cancellation of recurring subscriptions will stop future billing but will not result in refunds for the current billing period

Project Inactivity and Abandonment

Projects with no client response for 180 days (6 months) are considered abandoned. Upon abandonment, all remaining project credits, prepaid services, and outstanding deliverables are forfeited with no refund available.

Payment Dispute Resolution

By accepting this policy, you agree to:

  • Contact our support team at [email protected] before initiating any payment disputes or chargebacks
  • Provide detailed documentation of any technical issues or service failures if requesting an exception to our no-refund policy
  • Allow us 5 business days to investigate and respond to any payment-related concerns
  • Accept our decision regarding payment disputes as final and binding
  • Not initiate chargebacks or payment reversals through your payment provider without first attempting resolution through our support channels

Payment Provider Terms

We process payments through authorized payment providers (e.g., Stripe, major credit card networks). By making a purchase:

  • You authorize us to charge your selected payment method for the full amount of your purchase
  • You confirm that you are the legitimate owner or authorized user of the payment method
  • You acknowledge that digital service delivery begins immediately upon successful payment processing
  • You agree that our delivery of access to digital services constitutes full performance of our obligations
  • You understand that payment disputes filed in violation of this policy may result in immediate service termination
  • You accept that successful chargebacks or payment reversals may result in permanent account suspension

Documentation and Service Records

We maintain detailed records of:

  • Service activation timestamps
  • Account access logs
  • Feature usage metrics
  • Support interactions
  • Payment processing events
  • Service delivery confirmations

These records may be used as evidence in payment disputes to demonstrate service delivery and usage.

Legal Rights

We reserve the right to:

  • Contest any unauthorized chargebacks or payment disputes
  • Pursue legal action to recover losses from fraudulent payment reversals
  • Report repeated violations to credit bureaus and fraud prevention databases
  • Terminate services and deny future access to users who violate this policy
  • Recover any fees or penalties incurred due to unauthorized payment disputes
 

This Payment and Refund Policy is legally binding and constitutes part of our Terms of Service. By making a purchase, you acknowledge that you have read, understood, and agreed to these terms.

Privacy Policy

Last Updated: January 21, 2025

Introduction

We at First Movers are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI integration services, website, and related applications (collectively, the “Services”).

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number, business address)
  • Account credentials
  • Business information
  • Payment information
  • Usage data and interaction with our Services
  • Communication records and preferences

Data Processed Through Our AI Services

When using our AI integration services, we may process:

  • Input data provided for AI processing
  • Output data generated by AI models
  • Performance metrics and usage statistics
  • Integration configurations and settings

How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our Services
  • Processing and completing transactions
  • Improving and optimizing our AI integrations
  • Communicating with you about our Services
  • Responding to your inquiries and support requests
  • Analyzing usage patterns and trends
  • Ensuring compliance with our terms and applicable laws
  • Detecting and preventing fraud or unauthorized access

Data Storage and Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Secure data centers and cloud infrastructure
  • Employee training on data protection

Data Sharing and Third-Party Services

We may share your information with:

  • Service providers and technology partners
  • AI model providers and integration partners
  • Payment processors
  • Professional advisors and consultants
  • Law enforcement or regulatory bodies when required by law

We ensure that third parties who access your information adhere to appropriate data protection standards through contractual agreements.

International Data Transfers

We may transfer your information to countries outside your jurisdiction. When we do, we ensure appropriate safeguards are in place and comply with applicable data protection laws.

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of certain data processing activities
  • Withdraw consent for processing

Cookie Policy

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember preferences
  • Analyze usage patterns
  • Improve user experience
  • Secure our Services

You can control cookie settings through your browser preferences.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect or process information from children under 13 years of age.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through our Services or via email. Continued use of our Services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

First Movers AI
Email: [email protected]

Compliance

We comply with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable regional and national privacy laws

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