Our Policy.
How we handle payments, refunds, and your data.
Privacy Policy
Privacy Policy
Last Updated: Nov 12, 2026
Introduction
We at First Movers are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI integration services, website, and related applications (collectively, the “Services”).
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number, business address)
- Account credentials
- Business information
- Payment information
- Usage data and interaction with our Services
- Communication records and preferences
Data Processed Through Our AI Services
When using our AI integration services, we may process:
- Input data provided for AI processing
- Output data generated by AI models
- Performance metrics and usage statistics
- Integration configurations and settings
How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our Services
- Processing and completing transactions
- Improving and optimizing our AI integrations
- Communicating with you about our Services
- Responding to your inquiries and support requests
- Analyzing usage patterns and trends
- Ensuring compliance with our terms and applicable laws
- Detecting and preventing fraud or unauthorized access
Data Storage and Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Secure data centers and cloud infrastructure
- Employee training on data protection
Data Sharing and Third-Party Services
We may share your information with:
- Service providers and technology partners
- AI model providers and integration partners
- Payment processors
- Professional advisors and consultants
- Law enforcement or regulatory bodies when required by law
We ensure that third parties who access your information adhere to appropriate data protection standards through contractual agreements.
Calls and Text Messages
Some of our forms ask for your consent to calls and, separately, to text messages.
Calls. If you check the call consent box, you agree to receive automated marketing calls from First Movers at the phone number you provide. These calls may use an AI-generated or prerecorded voice, including an AI version of Julia McCoy’s voice. Consent is not a condition of any purchase. You can ask us to stop calling at any time, on the call or by email.
Text messages. Texts are optional. If you check the text consent box, you agree to receive automated marketing text messages from First Movers at the phone number you provide.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to any text to opt out. Reply HELP for help, or email [email protected].
- Carriers are not liable for delayed or undelivered messages.
We do not sell or share your phone number or text messaging consent with third parties or affiliates for their marketing purposes. Text messaging opt-in data and consent are excluded from the sharing described in Data Sharing and Third-Party Services.
International Data Transfers
We may transfer your information to countries outside your jurisdiction. When we do, we ensure appropriate safeguards are in place and comply with applicable data protection laws.
Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of certain data processing activities
- Withdraw consent for processing
Cookie Policy
We use cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Analyze usage patterns
- Improve user experience
- Secure our Services
You can control cookie settings through your browser preferences.
Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect or process information from children under 13 years of age.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes through our Services or via email. Continued use of our Services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
First Movers AI
Email: [email protected]
Compliance
We comply with applicable data protection laws, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable regional and national privacy laws
Payment and Refund Policy
Payment and Refund Policy
No-Refund Policy
By using our Services, you explicitly acknowledge and agree to our strict no-refund policy:
- All purchases of our Services, including but not limited to subscriptions, API credits, integration services, and custom solutions, are final and non-refundable
- You acknowledge that our Services begin immediately upon purchase and constitute digital goods/services that are immediately delivered
- You expressly waive any right to a refund once the Service has been activated or delivered, regardless of usage
- Partial refunds or prorated refunds for unused portions of services are not available under any circumstances
- Cancellation of recurring subscriptions will stop future billing but will not result in refunds for the current billing period
Project Inactivity and Abandonment
Projects with no client response for 180 days (6 months) are considered abandoned. Upon abandonment, all remaining project credits, prepaid services, and outstanding deliverables are forfeited with no refund available.
Payment Dispute Resolution
By accepting this policy, you agree to:
- Contact our support team at [email protected] before initiating any payment disputes or chargebacks
- Provide detailed documentation of any technical issues or service failures if requesting an exception to our no-refund policy
- Allow us 5 business days to investigate and respond to any payment-related concerns
- Accept our decision regarding payment disputes as final and binding
- Not initiate chargebacks or payment reversals through your payment provider without first attempting resolution through our support channels
Payment Provider Terms
We process payments through authorized payment providers (e.g., Stripe, major credit card networks). By making a purchase:
- You authorize us to charge your selected payment method for the full amount of your purchase
- You confirm that you are the legitimate owner or authorized user of the payment method
- You acknowledge that digital service delivery begins immediately upon successful payment processing
- You agree that our delivery of access to digital services constitutes full performance of our obligations
- You understand that payment disputes filed in violation of this policy may result in immediate service termination
- You accept that successful chargebacks or payment reversals may result in permanent account suspension
Documentation and Service Records
We maintain detailed records of:
- Service activation timestamps
- Account access logs
- Feature usage metrics
- Support interactions
- Payment processing events
- Service delivery confirmations
These records may be used as evidence in payment disputes to demonstrate service delivery and usage.
Legal Rights
We reserve the right to:
- Contest any unauthorized chargebacks or payment disputes
- Pursue legal action to recover losses from fraudulent payment reversals
- Report repeated violations to credit bureaus and fraud prevention databases
- Terminate services and deny future access to users who violate this policy
- Recover any fees or penalties incurred due to unauthorized payment disputes
This Payment and Refund Policy is legally binding and constitutes part of our Terms of Service. By making a purchase, you acknowledge that you have read, understood, and agreed to these terms.
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